Privacy

    Delete your account

    Permanently remove your MoMo account and everything in it. No app or login required.

    What gets deleted

    Deleting your account permanently removes your conversations, memory, themes, and all personal information. This is irreversible — once deleted, your data cannot be recovered.

    How to request it

    There are two ways to delete your account. Either works — you only need one.

    • In the app (fastest): open MoMo and go to Settings → privacy controls → delete account. This takes effect immediately.
    • Here, without the app: fill in the form below with the email address on your account. You don't need MoMo installed or a login.
    Request deletion

    Delete your account and data

    Enter the email address on your MoMo account. We'll confirm by email and permanently remove everything within 30 days. You don't need the app installed to do this.

    Deletion is permanent and cannot be undone.

    Prefer email? Write to [email protected] with the subject “Delete my account” and include the email address on your account.

    What happens next

    We confirm your request by email, then permanently delete your account and all associated data within 30 days. You don't need to do anything else once you've submitted the request.

    What we keep, and why

    Once your account is deleted, the only things that may remain are data that is not linked to you or that we're legally required to retain:

    • Anonymized analytics. Aggregated usage data that cannot be tied back to you may be kept to understand overall product usage.
    • Payment and tax records. If you were a paying subscriber, limited billing records held by our payment processor (Stripe) may be retained where required by law and accounting obligations.

    Everything else tied to your account — conversations, memory, themes, and personal information — is permanently removed.

    Questions

    For anything else about your data, see our Privacy Policy or contact us at [email protected].